Executive/Council Action Form (ECAF)
ITEM TITLE:
Title
Motion 22-031, approving and authorizing the execution of Amendment 1 to the Software as a Service (SaaS) agreement with EasyVista, Inc., for an Information Technology Service Management System
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DEPARTMENT: Information Technology
ORIGINATOR: Dee White
EXECUTIVE RECOMMENDATION: Approve
PURPOSE: Approve and authorize execution of Amendment 1 to the Software as a Service (SaaS) Agreement with Easy Vista for an Information Technology Service Management System (ITSM) in order to expand the functionality of the system.
BACKGROUND: In November, 2018, RFP 051-18SB was published to obtain proposals for an IT Service Management tool to manage IT customer service that will support the Information Technology Infrastructure Library (ITIL) processes, including incident, Service Request, Problem, Change and Asset Management. The system supports the County IT staff, through this help desk ticketing system based on ITIL processes: a set of detailed practices for IT service management that focuses on aligning IT services with the needs of the business and customers. Easy Vista was selected by the RFP evaluation committee as the highest ranking proposer to provide this new ITSM system and a five year agreement was executed with Easy Vista on September 23, 2019. The Information Technology Department desires to expand the functionality of the ITSM through the purchase of additional design and configuration services for Asset License and Contract Management and Phase 1 enhancements for an additional one-time service fee of $54,150.00 plus applicable sales tax. Approval of this ECAF and Motion will allow the Department of Information Technology to implement additional functionality of the system. Expedited handling is requested to execute contract by 2/3/2022 in order to begin implementation of critical configuration to EasyVista's contract management and asset tracking modules. Project is anticipated to begin in ea...
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