Executive/Council Action Form (ECAF)
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Piggyback Award Recommendation to authorize contract usage Carahsoft Technology Corporation in the estimated award amount of $35,000
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DEPARTMENT: IT
ORIGINATOR: Bill Thornton, Purchasing Manager
EXECUTIVE RECOMMENDATION: Approved by Tom Teigen 11/5/26
PURPOSE: Piggyback Award Recommendation - Carahsoft Technology Corporation
BACKGROUND: The Snohomish County Information Technology Department (IT) had an in-depth functional and technical assessment of the Amazon Connect contact center solution performed to replace its current solution from Talkdesk. The IT department is seeking professional services to implement the solution. Carahsoft Technology Corporation offers many software products and services and is available through Master Agreement No. AR2472 by and between State of Utah and Carahsoft Technology Corporation, which is administered by NASPO and is the product of State of Utah RFP CH16012.
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DEPARTMENT FISCAL IMPACT NOTES: Click or tap here to enter text.
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