Executive/Council Action Form (ECAF)
ITEM TITLE:
Title
Motion 26-190, approving and authorizing notice to proceed payment for years 2026-2029 with Microsoft Software Support Services
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DEPARTMENT: Information Technology
ORIGINATOR: Dee White
EXECUTIVE RECOMMENDATION: Approved by Tom Teigen 4/30/26
PURPOSE: The purpose of this ECAF is to approve and authorize execution of the work order for Microsoft for Software Support Services from 6/1/2026 through 5/31/2029. Microsoft will provide 24x7 consulting for problem resolution support, 30-minute response time on critical issues, on demand training resources and risk assessment tools, a technical account manager focused on meeting our goals, resource on-site or remote visits as needed, and cloud optimization services.
BACKGROUND: In year 2000, the County approved a Microsoft Master Services Agreement, dated May 18, 2000, via the attached agreement. This agreement was set up as a tool for Information Technology to procure consulting services under a mutually agreed upon "Work Order," to continue Microsoft software support services. Microsoft has provided a significant credit and fixed costs if the County commits to a three-year term. At this time, Information Technology is seeking authorization for Microsoft Software Support Services from 6/1/2026 through 5/31/2029. If approved, continued Software Support Services will commence June 1, 2026 and end May 31, 2029. Performance Support Services will allow critical access by Information Technology staff to high level support Microsoft professionals that will advise us on our product suite and how to refine licenses, assist us managing the County Microsoft product capabilities, and having a technical account representative identify various available improvements, as well as provide on-site or remote consultation for direct technical support.
Expedited handling is requested as the Work Order must be signed by the County no later than 5/22/2026 in orde...
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