Skip to main content
Snohomish Logo
File #: 2026-0210    Version: 1
Type: Motion Status: Assigned
File created: 1/12/2026 In control: Health and Community Services Committee
On agenda: Final action:
Title: Motion 26-052, authorizing the Executive to sign Amendment No. 1 to the Master Services Agreement with Civicplus
Code sections: 3.04.140 (11) - Award, execution, by whom
Attachments: 1. Proposed Motion 26-052, 2. Amendment No. 1, 3. Agreement, 4. Motion Assignment Slip

 

Executive/Council Action Form (ECAF)

 

 

ITEM TITLE:

Title

Motion 26-052, authorizing the Executive to sign Amendment No. 1 to the Master Services Agreement with Civicplus

body

DEPARTMENT:  Health

 

ORIGINATOR:  Rhonda Smids-Osborne

 

EXECUTIVE RECOMMENDATION:  Approved by Lacey Harper 1/16/26

 

PURPOSE: The Health Department desires to acquire and implement AudioEye Managed, a reader technology that provides screen reading capability that voices the content using text-to-speech technologies, along with other capabilities that enable individuals with disabilities to navigate, interact, and complete website tasks, and CivicPlus Chatbot, an artificial intelligence (AI) tool, which will enable the County to better communicate with the customers during customer service interactions, and helps customers to better self-serve locating information already available on the website. 

 

BACKGROUND: Prior to its integration into Snohomish County, the Snohomish Health District entered into a Master Services Agreement with CivicPlus for website development and hosting services.

 

FISCAL IMPLICATIONS:

EXPEND: FUND, AGY, ORG, ACTY, OBJ, AU

CURRENT YR

2ND YR

1ST 6 YRS

125 5 15 610 3105

$11,237.19

 

 

 

 

 

 

 

 

 

 

TOTAL

$11,237.19

 

 

 

 

REVENUE: FUND, AGY, ORG, REV, SOURCE

CURRENT YR

2ND YR

1ST 6 YRS

125 3 15 610 various

$11,237.19

 

 

 

 

 

 

 

 

 

 

TOTAL

$11,237.19

 

 

 

DEPARTMENT FISCAL IMPACT NOTES:  Add-on service renews annually and concurrently with underlying agreement

 

CONTRACT INFORMATION:

ORIGINAL

 

CONTRACT#

5435

AMOUNT

$7,817.66

AMENDMENT

X

CONTRACT#

5435

AMOUNT

$11,237.19

 

Contract Period

ORIGINAL

START

04/30/2018

END

Auto-renewal annually

AMENDMENT

START

Upon execution

END

Auto-renewal annually

 

OTHER DEPARTMENTAL REVIEW/COMMENTS:  Reviewed/approved by:  Risk Management (Sheila Barker 1/14/26) and Finance (Nathan Kennedy 1/16/26)

PA reviewed but cannot approve since the original agreement was executed under the Health District, prior to our integration into the County.